service quality
Service quality refers to how well a service meets customer expectations. It encompasses various factors, such as reliability, responsiveness, assurance, empathy, and tangibles (the physical aspects of service). High service quality means customers receive timely, efficient, and friendly service, resulting in their satisfaction and loyalty. For example, a restaurant with attentive staff, quick service, and a pleasant atmosphere demonstrates high service quality. In contrast, poor service quality can lead to customer dissatisfaction and loss of business. Overall, it reflects the value and experience customers receive when they engage with a service provider.
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Service quality refers to how well a service meets or exceeds customer expectations. It encompasses various factors, such as reliability, responsiveness, assurance, empathy, and tangibles. Reliability means the service is consistently good, while responsiveness indicates how quickly help is offered. Assurance reflects the competence and knowledge of staff, empathy shows how much they care about customers, and tangibles refer to the physical signs of service quality, like clean facilities or well-presented materials. Overall, high service quality leads to satisfied customers and can enhance a business's reputation.