Services Management

Services Management refers to the planning, organizing, and controlling of service-related activities to enhance customer satisfaction and operational efficiency. It involves understanding customer needs, designing service processes, managing service delivery, and continually improving services. This field is crucial in industries such as hospitality, healthcare, and finance, where the quality of service directly impacts customer experience. Effective services management ensures that organizations can meet demand, maintain service standards, and achieve business goals while fostering positive relationships with clients.