ITIL

ITIL, or the Information Technology Infrastructure Library, is a set of best practices for managing IT services. It helps organizations improve their IT service management by providing guidelines on how to plan, deliver, and support IT services effectively. ITIL emphasizes a customer-focused approach, ensuring that IT aligns with business needs and enhances performance. By standardizing processes and promoting continuous improvement, ITIL helps businesses reduce costs, increase efficiency, and improve service quality, ultimately leading to better customer satisfaction and organizational success.