IT Service Management
IT Service Management (ITSM) refers to the processes and practices that organizations use to design, deliver, manage, and improve their IT services. It ensures that the IT department effectively meets the needs of the business and its users. ITSM focuses on aligning IT services with business goals, improving efficiency, and enhancing user satisfaction. This includes managing incidents, problems, changes, and service requests, ultimately ensuring that technology supports the organization’s objectives in a reliable and effective manner.
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IT Service Management (ITSM) refers to the process of designing, delivering, managing, and improving IT services that organizations provide to their customers. It involves defining how IT teams support business goals through efficient service delivery. ITSM encompasses various practices and tools to ensure that IT services are aligned with the needs of the business, enhancing user satisfaction and minimizing downtime. By focusing on continuous improvement and effective management, ITSM helps ensure that technology supports and drives business success.