Problem Management

Problem Management is a systematic approach used to identify, analyze, and resolve underlying issues that cause repeated incidents within an organization. Rather than just fixing symptoms, it aims to understand the root causes and implement long-term solutions. This proactive process helps prevent future problems, improve service quality, and enhance efficiency. It often involves collecting data, identifying trends, and coordinating with different teams to develop strategies that ultimately lead to smoother operations and better outcomes for customers and the organization as a whole.