Information Technology Service Management (ITSM)

Information Technology Service Management (ITSM) is a structured approach for designing, delivering, and managing IT services within an organization. It ensures that technology solutions align with business goals by applying best practices for processes like incident handling, problem resolution, and service delivery. ITSM helps organizations provide reliable, efficient, and effective IT support, improving user experiences and minimizing downtime. Essentially, it's a framework that organizes how IT services are planned, delivered, and improved to meet the needs of the business and its users.