Integration of Technology in Service Delivery

Integration of technology in service delivery involves using digital tools and platforms to improve how services are provided to customers. This can include online booking systems, mobile apps, and automated customer support. By incorporating technology, organizations can offer faster, more efficient, and more accessible services. For example, technology can streamline processes, enhance communication, and gather data to better understand customer needs. Ultimately, it aims to enhance customer satisfaction and make service delivery more effective and user-friendly.