ITIL (Information Technology Infrastructure Library)

ITIL, or Information Technology Infrastructure Library, is a set of best practices for managing IT services. It helps organizations improve their IT service management by providing a framework for planning, delivering, and supporting services effectively. ITIL emphasizes aligning IT services with business needs, encouraging collaboration, and enhancing customer satisfaction. By adopting ITIL, companies can streamline processes, reduce costs, and foster continuous improvement within their IT departments, ultimately leading to better service delivery and more reliable technology support for users.