ITIL Foundation

ITIL Foundation is a global framework that provides best practices for managing and delivering IT services effectively. It helps organizations ensure their IT systems support business goals by improving reliability, efficiency, and customer satisfaction. Think of it as a set of guidelines that organize how IT teams plan, deliver, and support technology services, making sure they align with organizational needs and deliver consistent value. This foundation knowledge prepares professionals to implement these practices, facilitating smoother IT operations and better collaboration across teams.