Configuration Item (CI)

A Configuration Item (CI) is any component or element that is part of a larger system and needs to be managed to maintain its integrity and performance. This can include hardware like servers and computers, software like applications and operating systems, and even documentation like manuals. CIs are tracked and documented to ensure that changes, updates, or issues can be managed effectively, helping organizations maintain consistent operation and reduce risks. Think of a CI as a building block of a complex structure, essential for understanding how everything works together.