ITSM (IT Service Management)

IT Service Management (ITSM) is a structured approach used by organizations to design, deliver, manage, and improve their IT services. It ensures that technology supports business needs effectively by establishing processes for handling tasks like support requests, system issues, upgrades, and security. ITSM focuses on aligning IT services with organizational goals, improving efficiency, and providing consistent, reliable support to users. It typically involves frameworks like ITIL, which provide best practices for managing IT services systematically. Essentially, ITSM helps organizations deliver technology services that are dependable, efficient, and aligned with business priorities.