Help Desk Institute

The Help Desk Institute (HDI) is a professional organization dedicated to improving the quality of support services in technology and customer service. It provides resources, training, and certification for help desk and support professionals, helping them enhance their skills and knowledge. HDI promotes best practices in service management, encouraging organizations to deliver better support to their customers. Through networking opportunities, industry research, and educational programs, HDI aims to elevate the standards of help desk operations, ultimately improving customer satisfaction and operational efficiency within businesses.