HDI (Help Desk Institute)

The Help Desk Institute (HDI) is a professional organization focused on improving service and support in the IT industry. It provides resources, training, and certification for individuals and teams involved in help desk and technical support. HDI aims to enhance the skills of support professionals to deliver better customer service, streamline operations, and improve problem-solving techniques. Through conferences, publications, and networking opportunities, HDI encourages best practices and continuous learning, helping organizations provide effective support to their users.