Service Desk

A Service Desk is a central point of contact for users to report issues and request support related to services, typically in IT. It helps organizations manage problems, provide solutions, and improve user experience. When someone encounters a technical problem—like a software glitch or a password reset—they can reach out to the Service Desk, which will assist them, either by solving the issue or directing them to the right resources. Essentially, it acts as a support hub that ensures users get the help they need efficiently and effectively.