Information Technology Services Management

Information Technology Services Management (ITSM) refers to the planning, delivery, and management of IT services that support an organization’s operations. It involves creating strategies to ensure that technology effectively meets business needs while providing value to customers. ITSM focuses on improving service quality, optimizing processes, and ensuring efficient use of resources. It often includes frameworks like ITIL (Information Technology Infrastructure Library) to guide organizations in improving their IT services, managing risks, and ensuring compliance. In essence, ITSM helps organizations effectively leverage technology to enhance productivity and customer satisfaction.