Help Desk Institute (HDI)

The Help Desk Institute (HDI) is a professional organization focused on improving customer service and support in technical fields. It provides resources, training, and certification for help desk and support center professionals to enhance their skills and efficiency. HDI promotes best practices in service management and helps organizations improve the quality of their support teams. By fostering a community of professionals, HDI aims to elevate the standards of customer support, ensuring that both service providers and customers have a better experience when seeking and receiving help with technology-related issues.