IT Service Management (ITSM)
IT Service Management (ITSM) is a discipline that focuses on designing, delivering, managing, and improving IT services to meet the needs of businesses and users. It involves processes and activities that ensure IT systems are reliable and efficient, such as incident management, change management, and service desk support. By aligning IT services with business goals, ITSM helps organizations provide better service, enhance user satisfaction, and optimize resource use. Essentially, it’s about managing IT as a valuable service to support overall business success.
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IT service management (ITSM) refers to the practices and processes that organizations use to design, deliver, and manage their information technology services. It's focused on meeting the needs of users and the organization by ensuring that IT services are efficient, reliable, and secure. ITSM involves activities such as handling technical support requests, managing software updates, and ensuring systems are available when needed. By adopting a structured approach, businesses can improve service quality, enhance customer satisfaction, and align technology with their overall goals.