Business Service Management (BSM)

Business Service Management (BSM) is a strategic approach that aligns IT services and business objectives to improve overall performance and customer satisfaction. It involves monitoring and managing the technology and processes that support business services, ensuring they run smoothly and effectively. By focusing on services rather than just technology, BSM helps organizations understand how their IT contributions impact business outcomes, allowing them to make informed decisions and enhance service delivery. Essentially, BSM bridges the gap between IT and business, fostering collaboration and efficiency.