Service Level Management

Service Level Management (SLM) is a process used by organizations to ensure they deliver services that meet agreed-upon standards and customer expectations. It involves defining clear performance targets, regularly monitoring service performance, and communicating with clients to maintain satisfaction. SLM helps align the organization's services with business goals, identify areas for improvement, and ensure consistent quality. Essentially, it's about managing the relationship between service providers and customers to deliver reliable, effective services that fulfill everyone’s expectations.