IT Infrastructure Library (ITIL)

The IT Infrastructure Library (ITIL) is a set of best practices for managing IT services effectively. It helps organizations improve their IT processes, ensuring services are delivered reliably and efficiently to meet business needs. ITIL provides a framework for managing everything from service design and transition to ongoing support, emphasizing continuous improvement. By following ITIL guidelines, companies can enhance service quality, reduce costs, and improve customer satisfaction, ultimately aligning IT services with business goals. It's widely recognized and used by businesses of all sizes to optimize their IT operations.