ITIL v3

ITIL v3 (Information Technology Infrastructure Library version 3) is a structured set of best practices for managing and delivering IT services in an organization. It helps ensure IT supports business goals effectively by guiding processes like service design, delivery, and improvement. ITIL provides a framework for aligning IT operations with business needs, improving efficiency, and managing risks. It covers areas such as incident management, change management, and service support, enabling organizations to deliver reliable IT services that enhance overall business performance.