The ITIL Foundation

The ITIL Foundation is a basic certification that introduces how IT services are managed within organizations to deliver value effectively. It covers best practices for designing, delivering, and maintaining IT services, ensuring they meet business needs. Think of it as a guide to organizing IT work smoothly, aligning technology with company goals, and improving customer satisfaction. This knowledge helps professionals understand how various IT processes work together, making IT services more reliable, efficient, and responsive to changing demands. Overall, it provides a solid foundation for managing IT in a way that supports business success.