Problem Management Process

Problem Management is a systematic process used to identify, analyze, and resolve issues that disrupt normal operations. It involves five key steps: identifying the problem, recording and classifying it, investigating to find root causes, implementing solutions to prevent recurrence, and monitoring the outcome. This process helps organizations minimize downtime, improve service quality, and enhance customer satisfaction by addressing underlying issues rather than just their symptoms. Essentially, it’s about finding and fixing the root cause of problems to ensure smoother and more reliable operations in the future.