Problem Management Tool (e.g., ServiceNow)

A Problem Management Tool, like ServiceNow, helps organizations identify, analyze, and resolve issues that cause disruptions in IT services. Think of it as a systematic approach to solving recurring problems, ensuring they don’t keep happening. When a problem is detected, the tool logs it and allows teams to collaborate on solutions, track progress, and implement fixes. This ultimately helps improve service quality, minimize downtime, and enhance customer satisfaction. By managing problems effectively, businesses can operate more efficiently and reduce the impact of issues on their operations.