Major Incident Management

Major Incident Management is a structured approach used by organizations to handle significant disruptions or emergencies that impact services, operations, or customer experience. It involves quickly identifying and assessing the incident, coordinating resources, and implementing solutions to restore normal operations while minimizing damage. This process ensures effective communication between teams and stakeholders, facilitating swift recovery. The goal is to resolve the situation efficiently and learn from it to prevent future incidents, thereby enhancing overall organizational resilience and service reliability.