Automation in ITSM

Automation in IT Service Management (ITSM) refers to using technology to streamline and improve IT processes. It involves automating repetitive tasks, such as ticketing, incident resolution, and reporting, which increases efficiency and reduces errors. By automating these functions, IT teams can focus more on strategic initiatives rather than routine work. This leads to faster response times for issues, better service quality, and a more satisfactory experience for users. Essentially, automation helps IT services run smoothly and effectively, making technology support more responsive and reliable for organizations.