End-user Experience Monitoring

End-user Experience Monitoring (EUXM) is a practice that assesses how real users interact with software or online services. It tracks metrics like speed, reliability, and usability from the user's perspective, helping organizations identify and resolve issues that could impact satisfaction. By gathering feedback and data on user experiences, companies can enhance performance, optimize features, and ensure that their products meet user expectations, ultimately leading to improved engagement and loyalty. In essence, EUXM helps businesses understand and improve the quality of the experience their users have with their digital services.