ITIL (IT Infrastructure Library)

ITIL, or IT Infrastructure Library, is a set of best practices designed to help organizations manage their IT services effectively. It focuses on aligning IT services with the needs of the business, ensuring that technology supports goals and improves efficiency. ITIL covers various aspects, such as service delivery, incident management, and change control, providing a framework for continual improvement. By implementing ITIL, businesses can enhance service quality, reduce costs, and increase customer satisfaction, making IT a strategic asset rather than just a support function.