Help desk software

Help desk software is a tool used by companies to manage customer support requests efficiently. It allows businesses to track inquiries, issues, and feedback from customers in one organized system. When a customer has a problem, they can submit a ticket, which is then assigned to support staff for resolution. This software helps prioritize tasks, facilitates communication between customers and support teams, and provides insights into common issues. Overall, it enhances customer service by ensuring timely responses and efficient problem-solving.