live chat

Live chat is a communication tool that allows users to have real-time conversations with customer service representatives or support agents through a website or app. It typically involves a chat window where users can type their questions and receive instant responses. Live chat enhances customer experience by providing immediate assistance for inquiries, issues, or guidance, often reducing wait times compared to traditional methods like email or phone calls. This interactive medium can also include features like file sharing and automated responses to common questions, making it an efficient way for businesses to engage with their audience.