live chat functionalities

Live chat functionality allows users to communicate in real-time with customer support representatives or AI assistants through a chat interface on a website or app. This feature typically includes text messaging, the ability to share files or images, and sometimes voice or video options. Users can ask questions, seek help, or get information quickly without waiting for email responses. Live chat often includes automated responses for common inquiries, along with options to connect with a live agent for more complex issues, enhancing customer service and user experience.