Knowledge Base

A knowledge base is a structured collection of information and resources that helps users find solutions or answers to questions about a specific topic, product, or service. It typically includes articles, FAQs, guides, and troubleshooting tips, organized for easy access. Organizations use knowledge bases to improve customer support, streamline internal training, and ensure consistent information. Think of it as a digital library or reference manual that provides reliable, self-serve assistance, enabling users to resolve issues efficiently without needing to contact support directly.