Ticket Resolution

Ticket resolution refers to the process of addressing and solving issues or requests submitted by users or customers within a support system. When a user experiences a problem, they submit a "ticket," which is a formal request for help. Support teams prioritize and investigate these tickets, communicating with the user to gather information. Once the issue is identified, the team implements a solution and updates the ticket to reflect the resolution. This process ensures that problems are tracked, managed, and resolved efficiently, ultimately improving customer satisfaction and service quality.