Freshdesk

Freshdesk is a customer support software that helps businesses manage and respond to customer inquiries efficiently. It centralizes all communication channels—like email, chat, phone, and social media—into one platform, making it easier to track, prioritize, and resolve issues. With features such as automated ticketing, knowledge base creation, and collaboration tools, Freshdesk streamlines customer service processes, ensuring timely and organized support. It allows companies to improve customer satisfaction by providing quick, consistent, and professional assistance, while also enabling support teams to work more effectively.