Complaint Management System

A Complaint Management System (CMS) is a structured process used by organizations to handle customer complaints effectively. It allows customers to report issues, track their resolution, and provide feedback. The CMS collects and organizes complaints, helping businesses identify patterns, improve services, and enhance customer satisfaction. By systematically addressing grievances, an organization can better understand customer needs, reduce recurrence of issues, and foster loyalty. Overall, a CMS aims to turn negative experiences into positive outcomes, ensuring that customers feel heard and valued.