Customer Support Automation

Customer Support Automation refers to the use of technology, like software and artificial intelligence, to streamline and enhance customer service processes. This can include chatbots that answer frequently asked questions, automated response systems that handle email inquiries, or self-service portals where customers can find information on their own. By automating routine tasks, companies can provide quicker responses and improve efficiency, allowing human agents to focus on more complex issues. Ultimately, customer support automation aims to enhance the overall customer experience while reducing costs for businesses.