ticketing systems

A ticketing system is a tool that helps organizations manage and track customer requests, issues, or inquiries. When someone reports a problem or asks a question, they receive a unique "ticket" that documents the issue. This ticket moves through various stages—like review, assignment, and resolution—allowing teams to stay organized and ensure nothing is overlooked. It also provides transparency for customers to see how their request is being handled. Overall, ticketing systems improve efficiency, accountability, and communication by systematically managing service or support requests.