Ticketing System

A ticketing system is a software tool used to manage and track requests or issues in various contexts, like customer support or IT services. When a user encounters a problem or has a question, they can create a "ticket," which is a digital record containing details about the issue. This ticket is assigned to a team member who can then investigate and resolve it. The system helps organize tasks, prioritizes responses, and ensures that issues are addressed efficiently. It also allows users to monitor the progress of their requests until resolution.