Queue management

Queue management refers to the strategies and systems used to organize and control the flow of people or items waiting in line for a service or product. It ensures efficiency, reduces wait times, and improves customer satisfaction. This involves techniques like ticketing systems, digital displays, or staff monitoring the queue to maintain order. Effective queue management also considers factors like peak times and customer behavior, aiming to create a smooth experience for both the service providers and those waiting. By effectively managing queues, businesses can enhance service delivery and optimize their operations.