ACD (Automatic Call Distributor)

An Automatic Call Distributor (ACD) is a telephone system that automatically manages incoming calls. It routes calls to the appropriate department or agent based on pre-set criteria, such as the caller's needs or the agents' availability. This system helps ensure that callers reach the right person quickly, improving customer service and efficiency. ACDs are commonly used in call centers and businesses to handle high volumes of calls, reducing wait times and balancing the workload among staff. Overall, they enhance communication and streamline the process for both callers and the organization.