Call Flows

Call flows refer to the sequence of steps involved in managing a phone call from initiation to completion. They outline how calls are routed, handled, and processed, including elements such as ringing, wait times, and the transfer between agents or departments. A well-designed call flow ensures efficient communication, minimizes wait times, and enhances customer experience by clearly directing callers to the right information or assistance. Understanding call flows helps organizations improve their communication processes and service delivery.