IVR Scripts

IVR scripts, or Interactive Voice Response scripts, are pre-written dialogues used by automated phone systems. They guide callers through menus and options using voice prompts. For example, when you call a customer service hotline and hear options like "Press 1 for billing, press 2 for technical support," that's an IVR script in action. These scripts help streamline communication, enabling callers to quickly get the information or assistance they need without human intervention, making the process efficient for both the caller and the organization.