Amazon Connect

Amazon Connect is a cloud-based contact center service provided by Amazon Web Services (AWS). It enables businesses to set up and manage customer service operations seamlessly over the internet, allowing them to handle customer interactions through voice calls, chats, and more. With advanced features like automated call routing and integration with other software tools, it helps improve customer experiences and operational efficiency. Users can scale their services easily, paying only for what they use, making it a flexible solution for companies of all sizes looking to enhance their customer support capabilities.