Amazon Connect CTI Toolkit

The Amazon Connect CTI Toolkit is a set of tools designed to enhance customer service experiences in call centers. CTI stands for Computer Telephony Integration, which connects telephone systems with computer applications. This toolkit allows agents to efficiently manage calls by integrating customer information directly into their workflows. It helps display caller details, supports call controls, and streamlines the handling of customer interactions. Ultimately, the Amazon Connect CTI Toolkit improves communication efficiency and empowers agents to provide better service to customers by having the necessary information at their fingertips.