IVR (Interactive Voice Response)

Interactive Voice Response (IVR) is a technology that allows callers to interact with a phone system through voice or keypad inputs. When you call a business, IVR can guide you through menus to help you find information or services, like checking your bank balance or making a reservation. It uses pre-recorded messages and speech recognition to understand your responses. This system can streamline customer service, allowing you to get answers quickly or reach the right department without needing to speak to a human representative right away.