IVR Technology

Interactive Voice Response (IVR) technology allows callers to interact with a phone system using their voice or keypad inputs. Typically used in customer service, IVR can guide users through a series of options, helping them to access information or services without needing to speak to a live representative. For instance, you might call a bank and hear options like "Press 1 for account balance" or "Press 2 for recent transactions." This system improves efficiency by reducing wait times and directing customers to the right resources quickly.