Interactive Voice Response software
Interactive Voice Response (IVR) software is a technology that allows users to interact with a computer system through voice or touch-tone input using their telephone. It automates tasks like routing calls, gathering information, or providing pre-recorded responses. When you call a customer service line and hear prompts asking you to press a number or say a command, that's IVR in action. It helps organizations efficiently manage large volumes of calls, offer 24/7 service, and enhance customer experience by providing quick access to information or services without needing a human operator.
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Interactive Voice Response (IVR) software allows users to interact with a computer system through voice or touch-tone keypad input. It’s commonly used in phone systems, enabling callers to navigate menus, access information, or perform tasks without speaking to a live person. For example, when you call customer service and hear options like "Press 1 for billing" or "Press 2 for technical support," that's IVR at work. IVR streamlines communications, improves efficiency, and can enhance customer experience by providing quick answers and directing calls to the right department.