Interactive Voice Response Systems

Interactive Voice Response (IVR) systems are automated phone systems that allow users to interact with a computer through voice or keypad inputs. When you call a service, you may hear prompts guiding you to choose options, like “Press 1 for customer support.” IVR systems help businesses handle large volumes of calls efficiently, directing customers to the right department or providing information without needing a human operator. This technology improves service speed and accessibility, allowing customers to get answers or complete tasks quickly, often without waiting on hold.