Interactive Voice Response applications

Interactive Voice Response (IVR) applications are automated phone systems that interact with callers through pre-recorded voice prompts. They allow users to navigate a menu using their phone’s keypad or voice commands. Commonly used in customer service, IVR helps direct calls to the appropriate department, provides information, or allows users to perform tasks like checking account balances. By automating responses, IVR systems improve efficiency and reduce wait times, enabling organizations to serve more customers effectively while handling routine inquiries without needing human operators.