IVR Technologies

Interactive Voice Response (IVR) technology is a system that allows callers to interact with a company's automated phone menu using their voice or keypad inputs. It routes calls efficiently by guiding users through options like account information, customer support, or services without needing a human agent. IVR systems can recognize spoken words or DTMF tones, enabling quick access to specific information or departments. This technology improves customer service, reduces wait times, and streamlines call handling by accurately directing inquiries based on the caller’s choices.